Subscription Management
By using Loop Subscriptions, you unlock access to a highly comprehensive subscription management application. This tool empowers you to seamlessly adjust every facet of your existing subscriptions. Whether it's product specifications, billing setups, shipping preferences, or payment methods, our application provides comprehensive solutions.
This article aims to walk you through all the available features, giving you the knowledge and tools to streamline and simplify your subscription management process.
Contents of the article
- Actions on Products
- Actions on Subscription Status
- Actions on Order
- Shipping & Discounts
- Billing & Delivery Policy
- Create a Subscription
- Suggested Reads
- Facing issues?
Actions on Products
Loop offers a robust subscription editing utility, empowering merchants and customers to take various actions on subscription products. This utility enables users to:
1. Add new products within existing subcription.
2. Remove existing items from the subscription.
3. Swap a product with another.
4. Adjust the quantity of items in the subscription.
| Action | Description |
|---|---|
| Add a Product | Add a Product as one-time or as a subscription to any existing subscription |
| Remove a Product | Remove a Product once or permanently from any exiting subscription |
| Swap Product | Swap/change one product for another with ease |
| Change Quantity | Increase/Decrease the quantity of any product in a subscription |
Actions on Subscription Status
When these actions are executed, they alter the subscription's status. The corresponding actions and their respective guides are provided in the table below.
| Action | Description |
|---|---|
| Pause Subscription |
How to Pause an Active Subscription from the Admin portal/Customer portal |
| Resume Subscription |
How to Resume a Paused Subscription from the Admin portal/Customer portal |
| Cancel Subscription |
How to Cancel an Active Subscription from the Admin portal/Customer portal |
| Reactivate Subscription |
How to Reactivate a Cancelled Subscription from the Admin portal/Customer portal |
Actions on Order
Loop's subscription editor enables you to execute order-related actions on a subscription, which subsequently determine the timing of the next delivery to the customer.
The table below provides guidance on how merchants can take these actions from the admin portal, and how customers can also make changes from the customer portal if their respective settings are enabled by the merchant.
| Action | Description |
|---|---|
| Charge Customer Now | 1) How to Place the upcoming subscription order for your customers at any point from the admin portal 2) How to enable your customers to place the upcoming order from the customer portal. |
| Skip/Unskip order | How to Skip/Unskip the upcoming orders from the admin portal/customer portal |
| Reschedule the upcoming order | How to reschedule the order from the Admin portal/customer portal |
Shipping & Discounts
Make changes to Shipping information and change discounts on any subscription as required.
| Option | Description |
|---|---|
| Add/Remove Discount |
Add/Remove/Modify discounts in any susbcription from the admin portal |
| Recalculate Discounts | Enables you to recalculate discounts automatically for all subscriptions when discount code properties are modified in the Shopify admin |
| Edit Shipping Address | Modify the Shipping Address on behalf of your subscribers |
| Edit Delivery Method | Edit/Change Delivery Method title for any subscription |
| Shipping Price Automation | Automatically modify shipping prices in your subscription as per the shipping rates set up in Shopify’s shipping profiles. |
Billing & Delivery Policy
Using Loop’s powerful subscription management tools, you can easily modify any subscription’s Billing & Delivery policy which directly affects.
| Option | Description |
|---|---|
| Change Billing & Delivery Schedule | This will guide you on how to change the delivery frequency, billing behaviour, modify the anchor day and billing cycle for a subcription |
| Configure Specific Billing Days | Set up a specific billing day for a particular subscription to ensure that the orders are billed on the same day irrespective of the start date of their subscription. |
| Global Billing Hour | Set up a Billing hour on Loop to ensure that all subscriptions are billed at the same time, This setting is available in the Settings > General > Global Billing Hour |
| Min/Max Billing Cycles | Setup minimum/maximum billing cycles for your subscriptions |
Create a Subscription
Loop allows you to create a subscription manually for your customer. This can be useful in situations where the customer is unable to perform this themselves.
–> Learn how to Create a Subscription manually
Suggested Reads
Here are a few articles that you may find helpful, and we suggest you go through the same
Facing issues?
No need to fret, we’re here to jump in and help you out. Reach out to us at support@loopwork.co or feel free to ping us on chat by clicking the support beacon on the bottom right
Thanks
Loop Subscription Team