Apply Discounts

Offering a discount can attract new subscribers, especially if the product is new or unfamiliar to the customer. Subscription deals for multiple products offered at discounted prices can encourage customers to purchase more. This article will 

When a discount code is applied from the customer portal, it applies to all instances or just the subsequent delivery, depending on the discount code that has been used and how it has been configured on Shopify admin. Learn more about discount configuration here.

Apply discounts on Subscription from Loop Customer Portal

Customers can apply for a discount on a subscription by themselves directly from the Loop customer portal. For a customer to be able to do this, the following prerequisites must be met.

Note -When or integrations are enabled on Loop, customers can apply discounts created in the smile, stamped, or any other loyalty app to a subscription and use it to check out subscription orders.


  1. The customer must need to have a subscription in an active state.
  2. The option called “Apply Discounts” should be enabled. This option can be found by heading to Customer Portal > Preferences > Subscription Details.

If all the above prerequisites have been met. Here is a step by step illustration of how the option works.

Enter the discount code and click apply.

Note -  Discount codes applied on a contract use the properties configured in Shopify for that particular discount at that exact moment. Changes made to the discount later will not be considered, even though the code remains the same.

Apply discounts on orders from Loop Admin Portal

There might be a requirement if a customer phones in and asks the merchant to apply a discount on an order on their behalf. In such cases, the merchant can manually apply discounts on orders on behalf of the customer from the Loop admin portal. To do so, the following requirements will need to be met.


  1. Customers should have an active subscription on Loop / should have purchased a subscription in the past (canceled/paused).

If all the prerequisites are satisfied, then the merchant applies a discount on an order in the following way-

By heading over to loop, you can search for the subscription with “Subscription ID”, and click on the “Add Discount” icon on the top.

Enter the Discount code and click on “Add”.

Facing Issues?

If you have any queries or doubts about any of these steps. Please reach out to

Loop Subscription Team

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