Skip upcoming order

There are many reasons why a customer would need to skip an upcoming order, including not having enough money, moving, or needing extra time between orders.

This section will walk you through all the options on how you or the customer can skip an order on Loop Subscription portals.


Logic behind the skip function

When the skip function is used on an upcoming subscription order. The orders are marked as skipped on the Loop admin and customer portal.

Here's how a skipped order looks like from a customer's point of view

This is what the admin sees at their end when there are skipped orders

The skipped orders will remain in the skipped state unless the customer/admin performs one of the following actions on the subscription. These are listed below

  • Place order
  • Reschedule order
  • Edit billing/ delivery schedule
  • Pause / Resume
  • Delay order

Skip an order from Loop Customer Portal

A customer can skip an order for themselves directly from the Loop customer portal. For a customer to be able to do this, the following prerequisites must be met.

Prerequisites

  1. The customer should have at least one active subscription with the store.
  2. The option called “Skip Order” should be enabled. This option can be found by heading to Customer Portal > Preferences >Subscription Details.

If all the above prerequisites have been met. Here is a step-by-step illustration of how the option works.


Click on “Skip Order” and press “Confirm”.



Skip an order from Loop Admin Portal

There might be a requirement if a customer phones in and asks the merchant to skip an order on their behalf. In such cases, the merchant can manually skip an order on behalf of the customer from the Loop admin portal. To do so, the following requirements will need to be met.

Prerequisites

  1. Customer should have an active subscription on Loop / should have purchased a subscription in the past (canceled/paused).

If all the prerequisites are satisfied, then the merchant skips an order by following the way-

By heading over to loop, you can search for the customer with “Subscription ID”, head over to “Order Schedule and then choose Skip order.”

And “Confirm”.



Prevent revenue loss by limiting consecutive skips

Customers can skip multiple future orders consecutively, taking advantage of subscription discounts without contributing significantly to revenue. You can prevent the probable revenue loss by limiting the maximum number of consecutive skips allowed per subscription.


Go to Customer portal > Preferences > Order action > Skip order > Prevent revenue loss by limiting consecutive orders that can be skipped

If customers exceed the maximum allowed limit then an error will be shown. The error message can be customized under Customer portal > Texts > Error message > Maximum consecutive skip orders limit

Snapshot of the error screen shown on exceeding maximum consecutive skips allowed.

Customers will be able to skip orders as long as they do not exceed the maximum consecutive skip limit set by the merchant. If they attempt to skip an order that would breach this limit, they will be presented with the customized error message and will not be able to proceed with the skip action.


This configuration will only limit the consecutive skips from customer portal. All the Skip attempts from admin portal will be allowed irrespective of configuration set under Customer portal > Preferences.


Facing Issues?

If you have any queries or doubts about any of these steps. Please reach out to support@loopwork.co.


Thanks

Loop Subscription Team

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