Reschedule an upcoming order
There are many reasons why someone would need to reschedule an upcoming order, including not having finished the previous product, they’re out of town, or they might have some personal reasons.
- Ways to reschedule in Loop
- How to reschedule an order from Loop Customer Portal
- How to reschedule an order manually from Loop admin portal
- What happens to the future billing dates ?
- Facing issues?
This article will walk you through all the options on how you or the customer can reschedule an order on loop.
Reschedule an order from Loop Customer Portal
It is possible for a customer to delay an order for themselves directly from Loop customer portal. For a customer to be able to do this, the following prerequisites must be met.
- The customer needs to have a subscription in active state.
- The option called “Reschedule Order” should be enabled. This option can be found by heading to Customer Portal > Preferences >Subscription Details.
If all the above prerequisites have been met. Here is a step by step illustration of how the option works.
Click on “Reschedule Order”.
Select the “Rescheduling Date” and “Confirm”.
Reschedule an order from Loop Admin Portal
There might be a requirement if a customer phones in and asks the merchant to delay an order on their behalf. In such cases, the merchant can manually delay an order on behalf of the customer from the Loop admin portal. To do so, the following requirements must be met.
- Customers should have an active subscription on Loop / should have purchased a subscription in the past (cancelled / paused).
If all the prerequisites are satisfied, then the merchant delay an order by following way-
By heading over to loop, you can search for the customer with “Subscription ID”, in the “Order Schedule” you have to click on Reschedule order.
Note → If the subscription is not in active state, the merchant would need to activate it firstly and then do the changes.
And select the date to which you want to reschedule the order.
And choose “Confirm”.
What happens to the future billing dates ?
When an order is rescheduled from the customer portal or from Loop admin page. The next order schedule will be recalculated based on the date entered by the customer / admin. This recalculation will be done on the basis of the cadence of the subscription contract.
In case an Anchor day is present on the subscription - the calendar will allow the customer to reschedule to the nearest Anchor day. The other dates will be greyed out and not made available to the customer/merchant.
The next orders after the upcoming order will be scheduled based on the next billing date.
If you have any queries or doubts about any of these steps. Please reach out to firstname.lastname@example.org
Loop Subscription Team