Pause/Resume a Subscription
There are many reasons why someone would need to pause a subscription, including not having finished the previous product, they’re out of town, or they might have some personal reasons.
Loop provides multiple options by which you or your customers are able to Pause and Resume a subscription based on their need.
- What happens when a subscription is paused?
- Pause a subscription from loop customer portal
- Pause a subscription from loop admin portal
- Facing issues?
What happens when a subscription is paused?
When a subscription is in the Paused state, it means that there will be no recurring charge made on that contract until it is in the Paused state.
Based on the Pause method that is applied, there are two behaviors that a paused contract will follow
Pause without auto-resume
When a subscription is paused without auto-resume, it means that the subscription will remain in the paused state indefinitely unless the state is changed to Active by the merchant or the customer. If a subscription is paused this way, its upcoming orders are cleared from loop (including the skipped orders). They will be repopulated again when the contract is resumed again.
The repopulation is done based on the following logic
Next order date = Subscription Resume date + Cadence / Billing frequency
Pause with auto-resume
When this option is used, the subscription remains in the paused state for the duration that was specified when the pause action was performed, after which the subscription is automatically resumed by the system.
The next billing date is shown to the merchant and the customer in their UI so that they can know exactly when their subscription will be unpaused and the next order will be placed.
Pause a Subscription from Loop Customer Portal
For a customer to be able to pause a subscription directly from their customer portal, the following prerequisites must be met
- Customer must have an active subscription on Loop
- The option called “Allow customers to pause/resume subscription from customer portal” should be enabled. This option can be found by heading to Customer Portal > Preferences > Pause subscription
It is possible for a merchant to configure a pause interval on Loop to allow the customers to select a interval for which their subscripton would be paused. This can be configured by enabling the toggle “Pause subscription intervals”.
If this option is unchecked on the store the customer will not be able to perform the pause/resume action on existing/new subscriptions from the customer portal.
Once the requirements are met, the customer is then able to head to their customer portal and use the Pause subscription action.
Pause a Subscription from Loop Admin Portal
Loop provides a powerful admin portal which you can use to pause / resume subscriptions from the backend.
Pause action can only be performed on an active subscription on loop.
By heading over to loop, you can search for the customer with Subscription ID or Email / Name ; in the right corner, you have the option to pause subscription. The below images will give you an idea of how to perform this action from the admin portal
If you have any queries or doubts about any of these steps. Please reach out to firstname.lastname@example.org.
Loop Subscription Team