Pause/Resume a Subscription

Sometimes, the customer may have to Pause their subscription. This can be due to various reasons. To provide a seamless customer experience, it becomes very important that the customers are able to make such changes on their own and don’t need to write an email or contact your support team for the same.

You can enable this option for your Shop’s Customer Portal from where the customers can pause/resume their subscriptions by themselves.

How to enable this option

  • Step 1: Go to Loop App -> Customer Portal and check the Pause/Resume option.
  • Step 2: Click Save to save your changes

How to Pause from the Customer Portal

  • Step 1: Go to Your Subscriptions page from Shopify/Email
  • Step 2: Find the Active Subscription that you want to Pause and click on “View Details

  • Step 3: This should take you to the detailed subscription information. Click “Pause Subscription” on this page

  • Step 4: Confirm that you want to Pause the Subscription

How to Resume from the Customer Portal

  • Step 1: Go to Your Subscriptions page from Shopify/Email
  • Step 2: Find the Paused Subscription that you want to Resume and click on “Resume"

  • Step 3: This should take you to the detailed subscription information. Click “Resume Subscription” on this page

  • Step 4: Confirm that you want to Resume the Subscription

If you have any queries or doubts about any of these steps. Please reach out to support@loopwork.co

Thanks
Loop Subscription Team

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