Cancel a Subscription

Sometimes, the customer may have to cancel their subscription, this can be due to various reasons. To provide a seamless customer experience, it becomes very important that the customers are able to make such changes on their own and don’t need to write an email or contact your support team for the same.

Once they are able to make such changes, their trust in your brand increases and removes the fear from their mind of getting stuck with a fixed subscription plan.

Topics covered in this article:

1. How to enable this option?
2. How to cancel a subscription from the Customer Portal?
3. How to cancel a subscription from the Loop Admin Portal?
4. Suggested reads
5. Need help?

How to enable this option?

• Go to Loop > Customer Portal > Cancellation Flows > Configuration > Cancellation button behavior and enable the first option.

  

• Click Save to save your changes

How to cancel a subscription from the Customer Portal?

• Go to Your Subscriptions page from Shopify/Email

• Find the Active Subscription that you want to cancel and click on “Cancel subscription”

  

On clicking the cancel button, the subscription benefits page will appear which you can customize by going to Loop > Customer Portal > Cancellation flows > Subscription benefits page. To learn about it in detail, refer to this article.

How to cancel a subscription from the Loop admin portal?

• Go to Loop > Subscriptions > The required subscription that you want to cancel
• Click on cancel at the top right of the screen.

• A pop-up will appear that will ask the reason for cancellation. Select the appropriate reason.

• Your subscription has been successfully canceled.

Suggested reads

1. Cancellation flows configuration
2. Cancellation offers
3. Cancellation analytics

Need help?

No need to fret; we’re here to jump in and help you out. Reach out to us at  support@loopwork.co or feel free to ping us on chat by clicking the support beacon on the bottom right

Thanks!

Loop Subscription Team 🙂