Remove Subscription Product

There are many reasons why a customer might remove a subscription product permanently or for just one instance.

Some common reasons include:

  • Cost: The customer may feel that the subscription cost is too high, especially if they are not using the product frequently or if they have found a similar, less expensive product.
  • Lack of value: The customer may feel they need to get more value from the product to justify the subscription fee. This could be because the product needs to meet their needs or because they do not find it to be helpful.
  • Better alternatives: The customer may have found a better alternative to the subscription product, either in terms of features, price, or service.

Remove Subscription Product 

There are multiple ways to remove a subscription product permanently on Loop.

The customer / admin can only remove products from the subscription if there is at least one product in the subscription after removal


Remove subscription product from the customer portal

Customers can remove a subscription product for themselves directly from the Loop customer portal. For a customer to be able to do this, the following prerequisites must be met.

Prerequisites

  1. The customer must have an active subscription.
  2. The option called “Remove Subscription Product” should be enabled. This option can be found by heading to Customer Portal > Preferences > Product Details.

If all the above prerequisites have been met. Here is a step-by-step illustration of how the option works.

In the next screen, the customer is given the choice of whether to remove the product permanently or just remove it only for the next order.



Remove subscription product from the admin portal

There might be a requirement if a customer phones in and asks the merchant to remove a subscription product on their behalf. In such cases, the merchant can manually remove a subscription product from the Loop admin portal on behalf of the customer. To do so, the following requirements will need to be met.

Prerequisites

  1. The customer should have an active subscription on Loop or should have purchased a subscription prior.

If all the prerequisites are satisfied, then the merchant can remove a subscription product in the following way-

By heading over to loop, you can search for the customer with “Subscription id”, you have to click on “Delete Icon” on the top right and press “Remove.”





Facing Issues

If you have any queries or doubts about any of these steps. Please reach out to support@loopwork.co.

Thanks

Loop Subscription Team

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