The Payment method revoked strategy handles payments that failed because the saved payment method was removed or its authorization was withdrawn. No retry can succeed until the subscriber adds a new payment method, so the strategy emails them as soon as the payment fails.
Who this strategy targets
This strategy targets subscribers whose payment method was revoked, for example after they removed it from their account or their bank withdrew the authorization. The charge can't go through on the old payment method, however many times Loop retries it.
Navigate to Loop admin > Retain > Payment recovery > Recovery strategies, then click Payment method revoked under Advanced recovery strategy. To build it from scratch, click Create strategy and select the failure reason below.
Failure reasons: Payment method revoked
Conditions: None
When to use it
Use this strategy whenever Payment method revoked shows up in your failure reasons. It is the only default strategy that emails the subscriber on the original failed payment, before any retry runs.
How to set it up
The defaults below are a starting point. Each brand decides how many retries to run, when to email, and how much to offer.
Setting | Default | Why it helps |
Retries | 10 retries over 41 days | Fewer retries, 3 to 5 days apart, since a retry succeeds only after the subscriber adds a new payment method. |
Emails | 11 emails, starting on the failed payment | The first email goes out on the day the payment fails, and every retry after it sends a reminder. |
Discounts | 10% from the first retry, up to 25% | Every retry carries an offer because each one needs the subscriber to act. It applies automatically when the subscription reaches that retry. |
After all retries | Pause the subscription | A paused subscription can be resumed later without the subscriber signing up again. |
Default retry schedule
Retries | Gap before each retry | Days after the failed payment | Discount | Email to subscriber |
Failed payment | None | 0 | None | Payment failed |
1 to 3 | 3 days | 3 to 9 | 10% | Payment failed |
4 to 6 | 4 days | 13 to 21 | 15% | Payment failed |
7 to 8 | 5 days | 26 to 31 | 20% | Payment failed |
9 | 5 days | 36 | 25% | Last billing attempt left |
10 | 5 days | 41 | 25% | Payment failed and subscription paused |
Note: Only the current retry's discount is active. When the subscription reaches the next retry with a discount, the earlier discount is replaced.
Example
A vitamins subscriber removes their saved card while cleaning up old payment methods. Their next renewal fails with Payment method revoked, and they receive a payment failed email the same day.
They add a new card from the email, and the order goes through on the first retry with 10% off.
Need help?
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If you have any questions or need assistance, feel free to email us at [email protected] or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop subscriptions team 🙂