I added a collection to a selling plan, but the selling plan isn't showing on all products in that collection. How do I fix it?
If a selling plan isn't applying to every product in your Shopify collection, it's usually a sync issue between Shopify and Loop. To fix it:
Go to Products > Collections in your Loop admin.
Find the collection that's missing products and click Sync products to refresh the mapping.
This updates product mappings for selling plans, upsells, and swaps, so all eligible Shopify products in the collection are included.
How can I change subscription discount. from 10% to 15% for a product? I don't want existing customers to be affected by this
You can update the discount by going to Loop admin > Acquire > Selling Plans, selecting the specific selling plan, and changing the discount value (for example, from 10% to 15%).
This change applies only to new subscribers. Existing subscribers will not be affected.
How can I change the subscription frequency text shown on the widget dropdown?
You can update this text from the selling plan settings. Navigate to Loop > Acquire > Selling plan, then open the specific selling plan whose frequency text you want to change. Under "Set order schedule", click "View details" of the specific frequency and edit the "Plan dropdown label" field
How can I change the subscription frequency text shown on the cart, checkout and customer portal?
You can update this text from the selling plan settings. Navigate to Loop > Acquire > Selling plan, then open the specific selling plan whose frequency text you want to change. Under "Set order schedule", click "View details" of the specific frequency and edit the "Plan name" field.
How can I assign a selling plan group when adding or swapping line items through the API?
You can pass selling plan group details using the Add Line or Swap Line API by including these fields in your payload:
sellingPlanGroupIdsellingPlanNamesellingPlanGroupNamesellingPlanGroupMerchantCode
This assigns the intended selling plan group when adding or swapping subscription line items through the API.
What will happen to the subscription if I delete the selling plan after subscriptions are created with it?
If you delete the frequency or the selling plan, the existing subscriptions will continue to operate at its configured frequency as per the selling plan
How do I set up a subscription plan in Loop?
You can set up a subscription plan by creating a selling plan and linking it to your products:
Go to Loop > Acquire > Selling plans in your Loop admin and click Create selling plan. Enter the plan name (what your customers see), internal name (for your team), plan selector title (like "Frequency"), and set the priority if you have multiple plans.
Set up your subscription details. Choose billing and delivery frequency, add discounts, set minimum or maximum billing cycles, and pick specific billing days if needed.
Map products to your selling plan so customers can buy those products as subscriptions on your storefront.
For step-by-step instructions and examples, see our Selling plans guide.
How do I add products to a selling plan?
You can add products to a subscription selling plan in a few steps:
Go to Acquire > Selling plans in your Loop admin and open the selling plan you want to update.
In the Products section, click Add products if none are mapped, or Edit if you want to add more.
Select the product(s) you want to include, then click Select to save.
Once added, these products follow the selling plan's delivery frequency, billing cycles, and discounts. For more details, see this guide: Mapping products to selling plan.
How to I remove products from a selling plan?
You can remove a product from a subscription selling plan by updating the mapped products:
Go to Acquire > Selling plans in your Loop admin and open the selling plan you want to edit.
In the Products section, find the product you want to remove under Products mapped.
Select the product and click Remove products.
This prevents new subscriptions for that product on this plan, but it won't affect any existing subscriptions that already include it. For more details, see this guide: Mapping products to selling plan.
Can I assign different selling plans to different variants of a product?
Yes, you can assign different selling plans to different variants of the same product in Loop.
Set up product variants in Shopify: Create each variant you want (like “Pack of 1,” “Pack of 2,” etc.) in your Shopify admin.
Create selling plans in Loop: Go to Acquire > Selling plans and set up a unique selling plan for each variant, customizing discounts, delivery frequency, and rules as needed.
Map each variant to its selling plan: Use Acquire > Product mapping to link each variant to its specific selling plan.