The Webshipper integration lets your customers update their pickup point directly from customer portal. It is useful if you offer pickup-point delivery through Webshipper.
When your customer changes their shipping address, we fetch nearby pickup points from Webshipper so they can select a new location. The selected pickup point is saved on the subscription and used for future recurring orders.
How it works
When your customer wants to change their pickup point, the flow works like this:
Your customer opens customer portal and chooses to update their shipping details.
Your customer enters their new shipping address.
We retrieve available pickup points near the new address from Webshipper.
Your customer selects their preferred pickup point.
We save the selected pickup point to the subscription.
Future recurring orders use the updated pickup-point information.
This allows customers to manage their pickup location themselves, without contacting support team for the same.
Setting up the Webshipper integration
To enable pickup-point selection in customer portal, connect your Webshipper account with Loop.
Getting your Webshipper API credentials
You need the API credentials from your Webshipper account. The integration uses an authorization token to retrieve pickup-point information from the Webshipper.
i) Log in to your webshipper account and head to settings and search API.
ii) Create a new API token and provide scope as read_carriers and read_rates and set the expires to Never
2. Connecting Webshipper in Loop admin
i) Navigate to Loop admin > Tools & apps > Apps > Webshipper.
ii) Enter the API token and the webshipper account URL to connect the integration.
Once the integration is connected, we can retrieve pickup-point information from Webshipper whenever your customers update their shipping address.
Note: Once the integration is connected, turn-off the auto-updates shipping settings to avoid instances where the Shopify by defaults returns the cheapest rate pickup point.
Customer portal experience
Once Webshipper is connected, your customers can update their pickup point directly from customer portal.
Step 1: Updating the pickup points
The shipping address block is now have a pickup point as well to show the next order pickup point destination.
Step 2: Edit pickup point
When a subscriber clicks on the edit pickup point, the update address drawer will open first.
Step 3: New pickup points
When the new address is updated or even for the same address, once subscriber clicks confirm, the new pickup points are loaded for customer to select from.
Step 4: New pickup point is updated
FAQ
Can customers change their pickup point without changing their address?
Can customers change their pickup point without changing their address?
Yes the pickup point for the same address can be retrieved by just bypassing the update address step by not changing it. All the available pickup points will be available for this address for customer to select from.
Need help?
No worries - we're here for you!If you have any questions or need assistance, feel free to email us at [email protected] or chat with us using the support beacon at the bottom right of your screen.
Regards, Loop subscriptions team 🙂