Alert center surfaces configuration gaps, operational risks, and system failures across your subscription setup, along with the recommended action to fix each one. Each alert includes an issue summary, the impacted subscriptions or entities, a severity level, and a next step. Alerts can resolve automatically when the underlying issue is no longer detected, or you can mark them as resolved manually.
Why use alert center?
Detect issues before customers report them
Identify problems like inactive products, missing shipping configurations, or failed webhooks early.Take immediate action
Each alert comes with a clear next step to resolve the issue quickly.Reduce revenue loss and churn
Fix issues like failed flows or incorrect configurations before they impact subscribers.Centralized visibility
Monitor all critical alerts from one place without manual checks.
How to access alert center?
Navigate to Loop admin, then click the Alert center option from the sidebar
How alerts center work
Alerts are generated based on system checks, configuration scans, and recent activity. Some alerts let you take action directly, such as swapping an inactive product, updating an email address, or navigating to the relevant configuration screen. Others open a report or link to the area in Loop where the fix needs to happen.
Alerts available in alert center
Alert Name | Category | Severity | What it means | Action |
Subscriptions found having inactive products | Subscriptions | High | Subscriptions contain products/variants that are deleted, archived, or draft | Swap inactive products with active ones and apply discounts if needed |
Webhook failures detected | System | Medium | Webhooks have failed in the last 7 days | Review failure dashboard and fix integration issues |
Flows with high failure rates found | Flows | High | Flows have ≥25% failure rate in last 20 runs | Review and fix flow logic from flow editor |
Shipping profile found with no selling plan mapped | Shipping | Medium | Shipping profiles are missing selling plan mapping | Map selling plans or remove unused profiles |
Admin email notifications getting bounced | Notifications | Medium | Emails are failing to deliver to admin recipients | Update email addresses from alert pop-up |
Subscriptions found with no shipping address | Subscriptions | Medium | Subscriptions with shippable products have no shipping address | Notify customers to update their shipping address |
Alert workflows
1. Subscriptions with inactive products
View impacted products and subscription lines
Identify whether products are draft, archived, or deleted
Select replacement products (variant-level clarity included)
Optionally apply discounts
Save to trigger a bulk action
You can track the progress of this action directly within Alert Center.
To view the list of inactive products and subscriptions affected, open the "Subscriptions found with inactive products" page and click on View report
You will redirected to the report where you can view the details
2. Webhook failure alert
Triggered if failures occur in the last 7 days
System checks every 24 hours
View:
Total webhooks delivered
Failed webhook count
Failures by topic
Auto-resolves if no failures are detected for 7 days
Can also be manually marked as resolved
3. High failure rate in flows
Identifies flows failing ≥25% of the time (last 20 runs)
Direct navigation to flow editor for quick fixes
4. Missing selling plans in shipping profiles
Lists affected shipping profiles
Fix by mapping selling plans or deleting unused profiles
Refresh to re-check and auto-resolve
5. Bounced admin emails
View email IDs where delivery is failing
Update recipients directly within the alert
Alert resolves after correction
6. Missing shipping address in subscriptions
Identifies subscriptions with no shipping address but containing shippable products
Opens subscription report for action
Can be used to notify customers to update their address
Additionally, customers will see a “Shipping address required” banner in the customer portal with a CTA to update their address.
Note: Prepaid subscriptions and preset bundles are NOT supported in the Alert Center swap/remove action. Handle these manually or contact Loop support.
FAQs
How often are alerts updated?
How often are alerts updated?
Alerts are refreshed based on system checks. Webhook failure alerts are evaluated every 24 hours. So the alerts are updated in every 24 hours
Can alerts resolve automatically?
Can alerts resolve automatically?
Yes, certain alerts auto-resolve when the underlying issue is no longer detected. You can also manually mark any alert as resolved.
Can I take action directly from an alert?
Can I take action directly from an alert?
Yes, many alerts let you take direct action, such as swapping products, updating email addresses, or navigating to the relevant configuration screen.
The Alert Center shows an "Inactive products" alert for a variant, but the product itself shows as active in Shopify. Why the mismatch?
The Alert Center shows an "Inactive products" alert for a variant, but the product itself shows as active in Shopify. Why the mismatch?
The Alert Center operates at the variant level, not the product level. A product can be active in Shopify while one or more of its variants have been deleted or deactivated. The subscription is linked to a specific variant ID, if that exact variant is inactive or deleted, the alert fires even if the parent product is still active.
In the Alert Center, click "View Details" to see the specific inactive variant ID, then identify the correct replacement variant ID from Shopify Admin.
How do I use the Alert Center to swap inactive products across all affected subscriptions at once?
How do I use the Alert Center to swap inactive products across all affected subscriptions at once?
Navigate to Loop Admin > Alert Center > "Subscriptions found having inactive products" > View Details.
Under Action type, select Swap product
On the left, select the old inactive product/variant
On the right, select the new active product/variant to replace it with
For pricing, select "Keep the price and discounts same as that of the old product(s)"
Click Save and Execute
This runs as a bulk action across all subscriptions containing the inactive variant.
Note: The Alert Center cron runs every 24 hours. Even after the swap, the alert may persist for up to 24 hours before clearing.
Should I use "Remove" or "Swap" in the Alert Center when a product is discontinued and has no replacement?
Should I use "Remove" or "Swap" in the Alert Center when a product is discontinued and has no replacement?
If there is no replacement product:
Use Remove products to remove the discontinued item from all affected subscriptions. The subscription continues with any remaining products.
If the discontinued product is the only product in the subscription, enable the option "Mark subscription as expired if only the selected inactive product variants are present." This will expire those subscriptions rather than leaving them active with an empty product list.
What is the correct order of operations when I need to swap both the product/variant AND the selling plan on a subscription?
What is the correct order of operations when I need to swap both the product/variant AND the selling plan on a subscription?
When both a product swap and a selling plan change are needed, run them as two separate bulk actions in this order:
First: Swap the product/variant (via Alert Center or Bulk Action → Swap Product)
Second: Change the selling plan (via Bulk Action → Change Subscription Plan)
Running them in the wrong order can cause inconsistencies where the new selling plan is mapped but the old product is still on the subscription, potentially billing at an incorrect price.
Need help?
No worries - we're here for you!
If you have any questions or need assistance, feel free to email us at [email protected] or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop subscriptions team 🙂