The Alert Center in Loop Subscriptions helps brands proactively identify and resolve critical issues before they impact customers. It surfaces important configuration gaps, operational risks, and system failures—along with recommended actions to fix them.
This ensures smoother subscription operations, fewer customer complaints, and better revenue protection.
Why use alert center?
Detect issues before customers report them
Identify problems like inactive products, missing shipping configurations, or failed webhooks early.Take immediate action
Each alert comes with a clear next step to resolve the issue quickly.Reduce revenue loss and churn
Fix issues like failed flows or incorrect configurations before they impact subscribers.Centralized visibility
Monitor all critical alerts from one place without manual checks.
How to access alert center?
Go to your Loop Admin dashboard
Click on the notification icon in the navigation bar
Open Alert Center
How alert center works
Alerts are generated based on system checks, configurations, and recent activity
Each alert includes:
Issue summary
Impacted subscriptions or entities
Severity level
Recommended action
Some alerts allow direct action (e.g., swap products, update emails, fix configurations)
Alerts can be:
Auto-resolved (when the issue no longer exists)
Manually resolved (by the merchant)
Alerts available in alert center
Alert Name | Category | Severity | What it means | Action |
Subscriptions found having inactive products | Subscriptions | High | Subscriptions contain products/variants that are deleted, archived, or draft | Swap inactive products with active ones and apply discounts if needed |
Webhook failures detected | System | Medium | Webhooks have failed in the last 7 days | Review failure dashboard and fix integration issues |
Flows with high failure rates found | Flows | High | Flows have ≥25% failure rate in last 20 runs | Review and fix flow logic from flow editor |
Shipping profile found with no selling plan mapped | Shipping | Medium | Shipping profiles are missing selling plan mapping | Map selling plans or remove unused profiles |
Admin email notifications getting bounced | Notifications | Medium | Emails are failing to deliver to admin recipients | Update email addresses from alert pop-up |
Subscriptions found with no shipping address | Subscriptions | Medium | Subscriptions with shippable products have no shipping address | Notify customers to update their shipping address |
Key alert workflows
1. Subscriptions with inactive products
View impacted products and subscription lines
Identify whether products are draft, archived, or deleted
Select replacement products (variant-level clarity included)
Optionally apply discounts
Save to trigger a bulk action
You can track the progress of this action directly within Alert Center.
2. Webhook failure alert
Triggered if failures occur in the last 7 days
System checks every 24 hours
View:
Total webhooks delivered
Failed webhook count
Failures by topic
Auto-resolves if no failures are detected for 7 days
Can also be manually marked as resolved
3. High failure rate in flows
Identifies flows failing ≥25% of the time (last 20 runs)
Direct navigation to flow editor for quick fixes
4. Missing selling plans in shipping profiles
Lists affected shipping profiles
Fix by mapping selling plans or deleting unused profiles
Refresh to re-check and auto-resolve
5. Bounced admin emails
View email IDs where delivery is failing
Update recipients directly within the alert
Alert resolves after correction
6. Missing shipping address in subscriptions
Identifies subscriptions with no shipping address but containing shippable products
Opens subscription report for action
Can be used to notify customers to update their address
Additionally, customers will see a “Shipping address required” banner in the customer portal with a CTA to update their address.
FAQs
► How often are alerts updated?
Alerts are refreshed based on system checks. Some alerts (like webhook failures) are evaluated every 24 hours.
► Can alerts resolve automatically?
Yes, certain alerts auto-resolve when the issue is no longer detected. You can also manually mark alerts as resolved.
► Can I take action directly from alerts?
Yes, many alerts allow direct actions such as swapping products, updating emails, or navigating to the relevant configuration screen.
Need help?
No worries - we're here for you!
If you have any questions or need assistance, feel free to email us at [email protected] or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂