The 'update in progress' status for subscription prices depends on the number of products and active subscriptions being updated, so the time may vary. Unfortunately, there's no specific ETA we can provide in this case.

Recurring discounts (e.g., 10% on 1 product, 15% on 2 products, 20% on 3 products, etc.) on subscriptions can be achieved using two methods:

The “Order now” button does not, by itself, allow a customer to trigger an order for only one product in a subscription (if multiple items are included).
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To order just a specific product, the customer needs to:
Click the “Edit” button next to the product they do not want in the upcoming delivery.
Select “Remove”, then choose “Remove one-time” — this ensures the product is removed only for the next order, not permanently.
Now, when the customer clicks “Order now”, only the remaining (desired) product(s) will be processed for the upcoming delivery.

To merge customer accounts or 2 subscriptions in Loop, both must have the same email address.
You can update one of the emails in Shopify so that both subscriptions are linked to the same customer profile. Once that’s done, we’ll be able to proceed with merging them.
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Since the goal is to merge them, are you referring to merging the subscriptions into one email ID, or just combining the products under a single subscription?
If both subscriptions are to be under the same email ID, then the simplest way would be to:
Manually create a new subscription for the customer using the desired email.
Expire the subscription that’s currently associated with the incorrect or undesired email.
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This way, the customer will end up with both subscriptions under the correct email ID, and everything stays clean and consistent.
If this issue continues, please get in touch with the support team.

To offer 20% discount on the first three months of a subscription, please follow the steps:
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Loop > Subscriptions > Open #subscription > Add Discount > Discount Type >
Percentage > Enter the desired percentage > Specify number of orders.

In case you are not able to merge 2 subscriptions or the option to merge them is not visible anymore, there could be a chance is happened due to extra spaces in the zip code, which is why the merge subscription button may not be showing.

If your subscription is showing as "Contract not found" on Loop, it’s likely due to a short delay in receiving the webhook response from Shopify - especially if the subscription was created recently (within the last hour).
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Please allow a little time for it to sync. If the subscription still doesn’t appear after some time, feel free to reach out to our support team, and we’ll be happy to assist further.

In the case where a customer cancels their subscription after a successful renewal, the subscription will not remain active until the end of the current billing cycle. Access to functionality can be removed immediately after the cancellation via customer tags. However, keeping access until the next billing cycle (e.g., until September 17th) is not possible within Loop’s standard handling.

Loop does not automatically send a webhook when the subscription becomes fully inactive after cancellation. To manage customer access to extra functionality, we recommend creating a Shopify flow that triggers when the subscription is cancelled and expired. This flow should remove the customer tag that grants access to the extra functionality, effectively revoking access once the subscription is no longer active.

To set up a free subscription for a customer:

This way, the customer will receive free orders for the next 6 months.

To pause subscriptions in case the item/products are out of stock, please go to: Loop > Tools & Apps > Investory and adjust the settings accordingly.
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We also suggest that: first filter out subscriptions that contain only that product and pause those. This way, customers who have the product bundled with other items won’t have their full subscription interrupted.
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For subscriptions that include multiple products, you could instead temporarily remove this specific product from the subscriptions. Once it’s available again, you can re-add it to those subscriptions.

To update the colour of the subscription prices on the website, you can simply copy and paste the code and change the hex colour code.​

Snippets to be added on the loop admin​ is:

To search for the customer using email, go to Loop>Subscriptions>enter the email in the search bar, and press enter.

To change the currency for a specific customer:
Note: We can't change the currency of an existing subscription, but there is a workaround where you'll need to cancel the current subscription and create a new one.
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​How to Change Currency for an Active Subscription Customer
​You can now select the currency when creating a manual subscription from the admin panel—perfect for cases where a customer needs to be moved to a different currency.
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​How it works:
​The currency dropdown shows only the currencies enabled for the store.
The product selector pop-up displays prices in the store’s default currency.
Once a currency is selected, product prices are shown in the chosen currency.
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​Use Case:
​If a customer already has an active subscription in one currency and wants to switch, you can:
Cancel the current subscription.
Create a manual subscription for the same customer using the desired currency.

Loop retains the same address that the customer entered during checkout while processing a subscription order. If the customer wishes to update it, they’ll need to make the change through the Customer Portal.

Currently, B2B orders cannot be sold as subscriptions. This is a restriction from Shopify’s end and not something Loop can override.

To restrict the cancellation of subscription until the customer gets the product delivered, you can hide or disable the customer's cancellation button from the portal by writing custom JS in the customer portal.

To create a test subscription on the Live store, there is no recommended way except applying a 100% discount and using a valid payment method. Consider it from Shopify's point of view. What if people add bogus payments on live store and show unreliable numbers somewhere, thus, Shopify does not allow this to happen.
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You can, however, use a test payment method and still create test subscriptions as a workaround,d but this method would not be an ideal method to check if your ideal payment methods are working fine.

In case you are seeing the 'Manage Subscription' button on the thank-you or payment page, we suggest that you troubleshoot this by following these steps:

To add a product as an add-on to a subscription, you'll need to make use of the Upsell or Flow feature. Kindly refer to the detailed articles written for Upsell & Flow.

Subscription active and subscription paused states are different. When a subscription is cancelled, we reactivate it - when it is paused, we resume it.

To insert a link on the page that allows a customer to edit their subscription, please enable the subscription login page from Loop and copy that link and use it anywhere on your site.

Adding additional days to accommodate for shipping days in the subscription frequency is not required.

Existing subscriptions for that product will continue to run normally, meaning subscribers will still be billed and receive their orders as usual. However, new customers won’t be able to subscribe to this product while it remains suspended.

The alert 'Subscription found having inactive products' in the alert centre within the Loop portal means that there are Subscriptions where the products have either been removed from Shopify, or they have been set as Inactive.

This alert, when opened, gives you an option to swap the products depending on the condition you may wish to use.

We can also remove the product from the subscriptions using the Alert Centre. If a subscription has only one product, we have the option to mark the subscription expired.

To update all subscriptions with a new product where an old product ID existed, please set up a bulk action:

Bulk Action can generally take some time to run as it communicates with the Loop and Shopify back and forth while ensuring data is safely amended. Additionally, Shopify has its limitations about how many calls can be made with its system, thus making the action time longer than expected.
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In case you are experiencing an unusually long duration, please get it touch with the support team.

To remove all existing discounts and apply 25% on all subscriptions, kindly make use of Bulk actions in Loop.

You can use Bulk Action to apply a discount code to all of your subscriptions.
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You can provide a one-time 20% discount on all active subscriptions by going to Tools & Apps > Bulk Actions > Select All Subscriptions > Add Action as (Add Discount). Then, select 20% in your discount, set the number of orders to 1 (if you want to apply it for one time) and click Save.

Yes, applying a discount code in bulk is possible via the Loop Bulk Actions screen.

A subscription is a contract between Shopify and the customer. If a customer wants to move to a prepaid option, they’ll need to create a new subscription by purchasing the same product directly from your website and selecting the prepaid option on the product page during checkout. Once the new prepaid subscription has been created, you can cancel the customer’s existing subscription from your Loop Admin.

Custom order schedule allows merchants to override individual future order dates without changing the subscription’s contract frequency. When a subscription is created, a fixed delivery cadence is set on the contract, and Loop generates 10 future orders based on that cadence. With the custom order schedule enabled, only the order dates can be changed while the underlying frequency remains unchanged.

To reschedule future orders, merchants can use the Admin portal or APIs, and customers can use the customer portal. In the customer portal, clicking Reschedule opens a View scheduled order list where each future order has its own reschedule option. This allows rescheduling of any individual upcoming order instead of only the next order.

Future orders can only be rescheduled to a date between the previous scheduled order and the next scheduled order. Orders cannot be moved before the previous order or beyond the next scheduled order. These rules ensure order sequencing remains intact while allowing flexibility.

Initial future orders are created based on anchor dates and aligned with billing or Zapiet configurations. When an order is placed, the refill job creates new future orders based on the contract cadence calculated from the last order date. If an order is manually rescheduled, the calendar allows any date between adjacent orders, regardless of billing or Zapiet settings. When the custom order schedule is enabled, automated shifting of future orders during dunning is disabled to prevent conflicts with manually set order dates.