The 'update in progress' status for subscription prices depends on the number of products and active subscriptions being updated, so the time may vary. Unfortunately, there's no specific ETA we can provide in this case.

Recurring discounts (e.g., 10% on 1 product, 15% on 2 products, 20% on 3 products, etc.) on subscriptions can be achieved using two methods:

The “Order now” button does not by itself allow a customer to trigger an order for only one product in a subscription (if multiple items are included).
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To order just a specific product, the customer needs to:
Click the “Edit” button next to the product they do not want in the upcoming delivery.
Select “Remove”, then choose “Remove one-time” — this ensures the product is removed only for the next order, not permanently.
Now, when the customer clicks “Order now”, only the remaining (desired) product(s) will be processed for the upcoming delivery.

To merge customer accounts or 2 subscriptions in Loop, both must have the same email address.
You can update one of the emails in Shopify so that both subscriptions are linked to the same customer profile. Once that’s done, we’ll be able to proceed with merging them.
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Since the goal is to merge them, are you referring to merging the subscriptions into one email ID, or just combining the products under a single subscription?
If both subscriptions are to be under the same email ID, then the simplest way would be to:
Manually create a new subscription for the customer using the desired email.
Expire the subscription that’s currently associated with the incorrect or undesired email.
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This way, the customer will end up with both subscriptions under the correct email ID, and everything stays clean and consistent.
If this issue continues, please get in touch with the support team.

To offer 20% discount on first three months in a subscription, please follow the below steps:
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Loop > Subscriptions > Open #subscription > Add Discount > Discount Type >
Percentage > Enter the desired percentage > Specify number of orders.

In case you are not able to merge 2 subscriptions or the option to merge them is not visible anymore, there could be a chance is happened due to extra spaces in zip code that’s why merge subscription button may not be showing.
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If this issue continues, please get in touch with support team.

If your subscription is showing as "Contract not found" on Loop, it’s likely due to a short delay in receiving the webhook response from Shopify - especially if the subscription was created recently (within the last hour).
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Please allow a little time for it to sync. If the subscription still doesn’t appear after some time, feel free to reach out to our support team and we’ll be happy to assist further.

In the case where a customer cancels their subscription after a successful renewal, the subscription will not remain active until the end of the current billing cycle. Access to functionality can be removed immediately after the cancellation via customer tags. However, keeping access until the next billing cycle (e.g., until September 17th) is not possible within Loop’s standard handling.
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Loop does not automatically send a webhook when the subscription becomes fully inactive after cancellation. To manage customer access to extra functionality, we recommend creating a Shopify flow that triggers when the subscription is cancelled and expired. This flow should remove the customer tag that grants access to the extra functionality, effectively revoking access once the subscription is no longer active.

To setup a free subscription for a customer:

To pause subscriptions in case the item/products are out of stock, please go to: Loop > Tools & Apps > Investory and adjust the settings accordingly.
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We also suggest that: first filter out subscriptions that contain only that product and pause those. This way, customers who have the product bundled with other items won’t have their full subscription interrupted.
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For subscriptions that include multiple products, you could instead temporarily remove this specific product from the subscriptions. Once it’s available again, you can re-add it to those subscriptions.

To update the colour of the subscription prices on the website, you can simply copy and paste the code and change the hex color code.
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Snippets to be added on loop admin
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div[data-loop-widget-selling-plan-group] .loop-widget-purchase-option-price {
color: hexcode / color code ;
}

To search for the customer using email, go to Loop>Subscriptions>enter the email in the search bar and press enter.

To change the currency for a specific customer:
Note: We cant change the currency of an existing subscription but there is a workaround where you'll need to cancel current subscription and create a new one.
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​How to Change Currency for an Active Subscription Customer
​You can now select the currency when creating a manual subscription from the admin panel—perfect for cases where a customer needs to be moved to a different currency.
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​How it works:
​The currency dropdown shows only the currencies enabled for the store.
The product selector pop-up displays prices in the store’s default currency.
Once a currency is selected, product prices are shown in the chosen currency.
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​Use Case:
​If a customer already has an active subscription in one currency and wants to switch, you can:
Cancel the current subscription.
Create a manual subscription for the same customer using the desired currency.

Loop retains the same address that the customer enters during checkout while processing a subscription order. If the customer wishes to update it, they’ll need to make the change through the Customer Portal.

Currently, B2B orders cannot be sold as subscriptions. This is a restriction from Shopify’s end and not something Loop can override.

To restrict cancellation of subscription until the customer gets the product delivered, you can hide or disable the customer's cancellation button from the portal by writing custom JS in the customer portal.

To create a test subscription on Live store, there is no recommended way expect applying a 100% discount and using a valid payment method. Consider it from Shopify's point of view. What if people add bogus payments on live store and show unreliable numbers somewhere, thus, Shopify does not allow this to happen.
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You can however, use a test payment method and still create test subscriptions as a workaround but this method would not be an ideal method to check if your ideal payment methods are working fine.

In case you are seeing 'Manage Subscription' button on thank-you or payment page, we suggest you to troubleshoot this by following these steps:

To add a product as an add-on to a subscription, you'll need to make use of Upsell or Flow feature. Kindly refer to the detailed articles written for Upsell & Flow.

Subscription active and subscription paused state are different. When a subscription is cancelled, we reactivate it - when it is paused, we resume it.

To insert a link on the page that allows a customer to edit their subscription, please enable subscription login page from loop and copy that link and use it anywhere on your site.

Adding additional days to accomodate for shipping days in the subscription frequency is not required.
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The alert 'Subscription found having inactive products' in alert centre within Loop portal means that there are Subscriptions where the products have either been removed from Shopify or they have been set as Inactive.

This alert when opened, give you an option to Swap the products depending on what condition you may wish to use.

We can also remove the product from the subscriptions using Alert centre. If a subscription has only one product we have the option to mark the subscription expired.

To update all subscriptions with a new product where an old product ID existed, please set up a bulk action:

Bulk Action can generally take some time to run as it communicates with the Loop and Shopify back and forth while ensuring data is safety amended. Additionally, Shopify has its limitations about how much of calls can be made with its system, thus making the action time longer than expected.
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In case you are experiencing an unusually long duration, please get it touch with the support team.

To remove all existing discounts and apply 25% on all subscriptions, kindly make use of Bulk actions in Loop.

You can use Bulk Action to apply discount code to all of your subscriptions.
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You can provide a one-time 20% discount on all active subscriptions by going to Tools & Apps > Bulk Actions > Select All Subscriptions > Add Action as (Add Discount). Then, select 20% in your discount, set the number of orders to 1 (if you want to apply it for one time) and click Save.

Yes, applying a discount code in bulk is possible via the Loop Bulk Actions screen.