When you install Loop, you get a 14 days trial once only, with any of the paid Loop plans. However, you do not get a trial for the Pro plan when you are upgrading from Starter to Pro Loop plan.

It is suggested that you book a demo to understand your requirements. Please drop your email and your available timings in 2-3 business days to book a demo for Pro or Starter plan and we shall be in touch with a meeting invite.

To understand Loop features being a first time Merchant, we suggest you book a demo with us. Please drop your email and your available timings for the next 2-3 business days and we shall be in touch with a meeting invite.

Loop has a default free plan that you get once you have installed the Loop app in your Shopify store and are yet to upgrade to a paid plan. It allows you to have a maximum of 50 subscriptions.

The features included in the Loop's free plan are:

Loop offers the following features in the STARTER plan. You also get a 14 day trial if you are starting for the first time:

Loop offers the following features in the PRO plan. You also get a 14 day trial if you are starting for the first time:

For further information, any confusions or custom requests, please reach out to support via chat or email, or check https://www.loopwork.co/pricing

Upgrading to starter plan gives you 14 days free trial. So you have ample amount of time to test things out in your Loop setup. However, there is no paid plan on dev store, We offer free custom pro plan on non-transferable dev store.

Loop app plan is different from the Subscription plan.
To cancel the Loop app plan (which are called Starter, Pro or Custom, we suggest you reach out to one of our support respresentative and share your concern.

Loop charges a monthly fixed amount and a transaction fees in its Starter and Pro plans. Loop does not charge a 'per oder' fee. However, if you have a custom requirement, please feel free to reach out to support team and share your requirement.
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You may also check the pricing directly on loopwork.co/pricing.

If you're seeing the error message:
"You have exceeded the free plan limit of 50 subscriptions. To continue accepting new subscriptions, please upgrade your plan from the pricing plan page. Please contact us if you need any help."
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Even after upgrading to a paid plan, you can safely ignore the popup for now. It may continue to appear briefly, but it will be removed soon.
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Apologies for the inconvenience, and thank you for your patience! Let us know if it still persists after some time — we're here to help."

To get Loop features on a dev account to test things out, kindly contact the Loop support team at their email and they shall come back to you with details.
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Please make sure that you mention your dev shopify domain and your use case if applicable.

Loop does not offer a trial if a merchant is moving from the Starter Plan to Pro plan or Pro plan to Start plan.

Yes, CSS and JS (Java script) based customization is fully supported in Loop Starter and Pro plans.

In case of incorrect charges by Loop, Kindly visit Shopify > Settings > Billing and check if you have been billed by Loop. Once verified, please contact support with this screenshot so that we can investigate it further.

Yes, to change the time of Subscription billing: - set this up in Loop -> Settings -> General -> Global Billing hour

We suggest you to get in touch with one of our support member to discuss a plan downgrade.

We charge 0.75% of the subscription transaction that goes through our app (subscription revenue) and not the whole cart.

Yes, for all new customers, we do offer a 14-day trial period; however, to ensure that you utilize your 14 days effectively, we suggest that you get in touch with our support team and have a Q&A call scheduled. This shall ensure that you are familiar with everything before you start. :)

In case you have mistakenly cancelled your paid plan and wish to go back, please go to Loop > Settings > Billing and activate your plan again. Please note that you get a complete 14 days of free trial, and the days are adjusted in your balance when you come back.

Currently, pausing Loop app plan (Starter or Pro) is not possible, you are kindly requested to get in touch with support to discuss it further.

To update your payment method for a subscription, you can go to Loop > Settings > Billing - 'Edit'
with these steps you can update your card details.

Loop has a referral program for its existing merchants. Kindly reach out to [email protected] for more details on referrals.

Unfortunately, amending the product name is not possible in Loop directly, as we sync product details exclusively from Shopify

Compare at price is setup in Shopify > Product > Variant and it is shown on the PDP Product page for each product. THis price can be directly amended or removed from Shopify itself and any changes will impact the display of this price on Subscription or one-time product both.

It seems that the issue you're experiencing with the currency symbol not showing on product pages while using the app may be related to how the app formats the price. The app may not include the currency symbol in its display, whereas when it's disabled, the default Shopify settings apply, which do show the currency symbol.
To include the currency code with the product price in the widget, you can modify the formatting function to append the currency symbol. For example, you can use the Shopify.currency.active variable to include the currency code in the formatted price. Here's a snippet from the knowledge context that illustrates how to do this:
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javascript
formattedPrice += ` ${Shopify.currency.active}`
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This adjustment should help ensure that the currency symbol is displayed correctly when the app is enabled. If you need further assistance with implementing this change, please let me know!

Apologies that the page is taking time to load. It is unfortunately inherited directly from Shopify itself, where the website processes the product variant and any associated details. We are continuously in touch with Shopify to get the load time reduced.

To hide the T&C displayed by Shopify, you can go to Theme content and hide it directly.

Loop does not restrict or remove any of its features based on your Shopify plan. Almost all the features that remain the same on Loop, if your Shopify is on Basic, Advanced, or Plus.

Customer details (like contact information, address, tax details, marketing settings, etc.) can be amended via Shopify > Customer > Open Customer > Click three dots near Customer details and amend the details. However, in case of subscriptions, you might not be able to amend the details by yourself and need to contact Shopify directly. Customer data is managed by Shopify itself.

To create Separate Products for Legacy Customers:
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You’ll need to create new products in Shopify specifically for your legacy customers.
Use the same SKU as the current versions to ensure your inventory stays accurate across both old and new products.
Example:
Full Colour Box → Create a legacy version with the same SKU.
Partial Colour Box → Create a legacy version with the same SKU.
Note: While configuring the price in such a way that the price matches the legacy pricing after the selling plan discount and all.

No, currently we can't export shopify store credits from Loop app.

Unfortunately, creating a subscription manually requires a valid payment token, which is only generated after a customer completes at least one subscription checkout through Shopify. Since this token doesn’t exist for customers without a previous subscription, subscription orders cannot be created manually or invoiced directly.
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As a workaround, you can go to Loop > Acquire > Checkout Links, create a checkout link, and share it with the customer. This will redirect them to the checkout page, where they can enter their details and complete the purchase. Once done, the subscription will be created automatically.

Please fill out one of the suitable forms and someone shall reach back to you in next 24 to 48 hours.
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​Agency Partner: https://www.loopwork.co/partnerships-program-1Tech Partner: https://www.loopwork.co/tech-partners
​Referral Program: https://www.loopwork.co/partner-referral
In case your query is something else, please write to [email protected].

The subscription shows payment as bogus due to one of the following reasons (if you are using Stripe):

To switch the customer’s payment method to PayPal:

For existing subscription please keep Stripe active as a secondary payments if you are using Mercado Pago for one time orders.
For checkout, Mercado Pago doesn't support recurring payments on Shopify as of September 2025.
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So basically with this setup, the loop transactions would be directly processed with the secondary payment method.

Shopify Payments has a fixed minimum transaction amount that cannot be configured or changed by merchants. For example, in USD, the minimum transaction amount is $0.50. This minimum is set to prevent errors during checkout and to ensure transactions cover processing fees. If a transaction total is below this minimum, customers cannot complete their purchase. Therefore, you cannot configure or adjust the minimum transaction amount in Shopify Payments; you need to ensure your product prices and order totals meet or exceed this minimum amount.
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To resolve this, I suggest removing the discount code from the subscription and then applying a manual discount so that the total amount is at least $0.50. You can then refund the $0.50 after the order is processed.

For the Shopify vs Paypal payment error code "the balance is currently unauthorized", Please refer to the following link from Shopify: https://community.shopify.com/c/payments-shipping-and/why-is-my-paypal-payment-still-pending-on-shopify/m-p/1736865/highlight/true#:~:text=At%20times%2C%20when%20an%20order,the%20payment%20manually%20via%20Shopify.&text=Click%20Like%20to%20let%20me%20know

Integrating Mollie in checkout procedd and moving away from Shopify may have some issues. Right now all the payments tokens are saved in Shopify and changing the payment method will lead in failing the subscription payment processing.
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Payment token migration is not supported by any of the payment processor, since they are valuted tokens. Also, Shopify do not allow Mollie as a payment gateway for subscriptions. Kindly check more details here: https://help.shopify.com/en/manual/products/purchase-options/subscriptions/shopify-subscriptions/considerations

In case of payment methods, and making them primary or secondary, here is an explanation.
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We can make Stripe as a primary payment provider, but Shopify payment can never be kept as secondary payment method. Migration of payment tokens wont hurt subscriptions if the payment tokens are stored with Shopify.
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To understand it better, Shopify Payments (& tokens) can be further categorised into the following payment methods: Credit Cards, Shop Pay, Apple Pay Google Pay.
Stripe is a separate payment provider. So if you are using Stripe already and wish to move to Shopify completely, here is what will happen:

Yes, for prepaid subscriptions, shopify wont allow orders to process if there is no payment method available in the contract.

Regarding the usage of NMI (Network Merchants Inc.) gateway with Loop Subscriptions, please be aware that:
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Loop is natively integrated with Shopify Checkout and Shopify Subscriptions, which means we support only those payment processors that are approved by Shopify for subscription billing.
Unfortunately, NMI is not currently supported by Shopify for subscription use cases. As a result, NMI isn’t compatible with Loop out of the box.
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However, we do support other major gateways that work seamlessly with Shopify Subscriptions — including Shopify Payments, Stripe, Authorize.net, Braintree, and PayPal Express.
You can view Shopify’s full list of supported subscription gateways here:
https://help.shopify.com/en/manual/products/purchase-options/subscriptions/shopify-subscriptions/considerations#supported-subscription-product-payment-gateways
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We’ve also successfully helped brands migrate from NMI to supported payment providers while maintaining their subscription continuity on Shopify.
If your brand is open to exploring alternatives or discussing possible workarounds, we’d be happy to connect and support you further.

The reason behind the payment failure showing as payment_revoked is that Shopify has marked the payment method as no longer valid. While Shopify only returns a generic "revoked" status without detailed context, here are some possible reasons this could happen:
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The customer’s bank or card provider revoked authorization for recurring payments.
The customer removed or updated their saved payment method in Shopify.
The payment token expired or is no longer valid with the gateway.
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To resolve this, please ask the customer to update their payment method via the customer portal. Once updated, the upcoming scheduled orders should process successfully.

Shopify Payments uses an automatic card updater feature that collaborates with major card networks to update saved card details when customers receive new cards, which helps reduce payment failures or declines without needing to collect new card details manually. There is a chance that the bank may end up verify the details and send an alert.
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However, there is no specific mention in Shopify's documentation about Shopify attempting a $0 charge to verify card activity when a customer changes their banking information in a subscription. Instead, Shopify Payments relies on automatic card updates to keep payment details current. If you use other payment gateways, customers might need to update their payment details manually, and the behavior regarding $0 authorization charges would depend on the gateway's policies.

To ensure Stripe or Authorize.net is set up as the primary payment gateway on your Shopify store, follow these steps:
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Log in to your Shopify admin.
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Go to Settings > Payments.
In the payment providers section, check which payment gateway is currently active as the primary provider.
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If Stripe or Authorize.net is not the primary provider, you need to deactivate the current primary payment provider first.
After deactivating the current primary provider, select Stripe or Authorize.net from the list of available payment providers.
Enter your account credentials and activate it as the primary payment gateway.

Currently, it’s not possible to process Loop orders without a payment method captured at checkout even for 0 price. Shopify requires a card to be enabled during checkout for recurring orders, and without it, the orders cannot be processed.
If you’re just testing an order, you can enable the bogus payment gateway on your store. This gateway doesn’t charge for any orders and is typically used for creating test orders.

The possibilities behind the Payment failure reason : Fail reason: "No inventory location found or enabled" could be one of these:-

No, You don't need to migrate your payment tokens if you change your bank. The payments get processed via payment gateways, until those remain unchanged, you do not need to migrate.

Payments are managed through Shopify, and you can handle them via Loop. Alternatively, you can go to Shopify > Payments and reconnect Stripe to your store whenever needed.

Here is what Shopify explains in case of the payment methods:
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Shopify says: PayPal uses automatic payments to process purchases like subscriptions, deferred purchase options, or post-purchase offers. They call these payments "Reference Transactions" . You're using apps that charge customers automatically, and to save you time, Shopify asks PayPal for approval as they require it. Once you're approved for Reference Transactions, your customers will be able to use PayPal Express Checkout to pay for subscriptions, deferred purchase options, or post- purchase offers. PayPal will contact you when you're approved or if they need more information. If you don't hear from them in the next 7 days, contact PayPal.
Please contact Shopify Support for more explanation around this.
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Additionally, if you have two payment providers set up in your Shopify store, both will generally be shown as payment options at checkout, allowing customers to choose their preferred method. However, some payment methods might have eligibility requirements or restrictions based on region or business type, and certain accelerated checkout options like Shop Pay are not compatible with all setups, such as Shopify B2B.
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You can manage and customize which payment methods appear to your customers in your Shopify admin under Settings > Payments. Additionally, you can use apps like Checkout Blocks or custom scripts to hide, rename, or reorder payment methods based on conditions.
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Please keep in mind that if you use Shopify Payments along with a third-party provider, you won't be charged third-party transaction fees for PayPal and manual payments, but other third-party providers might incur fees depending on your plan.
For your Basic plan in the United States, you can set up multiple payment providers and they will be shown at checkout unless customized otherwise."

If a customer is seeing extra information on the bank statement like a number of number, it might be due to some settings inside the Shopify Payments. It is not something Loop controls so we suggest you to kindly go through the payments settings in Shopify once.

In case your payments are failing or payment methods are shoiwng an error, please understand that payment process is like as below:
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Loop submits a billing attempt request to Shopify
Shopify makes a request to the processor
Processor returns billing attempt status info back to Shopify
Loop subscribes to the Shopify webhook to get that information and processes the order(in case of success)
In case of a failed payment, they send the error message, which we display on the portal.
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Note: Loop doesn't store or process the payments. This happens entirely in Shopify.

To transfer payment tokens from one Paypal account to another one, you'll need to reach out to Paypal directly.
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As far as we know, PayPal's system establishes a direct billing agreement ID tied to a specific account and the merchant, and transferring a billing agreement ID between PayPal accounts we know isn't a standard process.
The information we have is, in PayPal migration case, to move a recurring payment to a new account, you must:
Cancel the existing billing agreement.
Set up a new one with the merchant using the new account.
You will then receive a new billing agreement ID from PayPal to use for future payments.

Wallet subscriptions stop working because their payment tokens are exclusively tied to Shopify Payments. These tokens cannot be used or transferred to another payment gateway.

No. Shopify does not allow migration of existing card tokens from Shopify Payments to external gateways like Authorize.net. To maintain continuity, Authorize.net must be set up as the main processor before any downtime occurs.

Yes. Once Shopify Payments is reinstated, wallet payment tokens become active again and billing can resume as usual without requiring new payment authorization from customers.

If you change your PayPal account in Shopify before the migration is completed, active subscription payments will start to fail since those are still linked to the old PayPal account.
We strongly recommend completing the PayPal migration first and then switching the account to ensure all existing subscriptions continue billing smoothly.

For subscription-supported payment methods in South Africa, please see below:

If you wish to test a Loop feature, we provide a free trial for 14 days with our starter paid plan which you can use to test anything that you wish to.
Please check the details about our plans here at: https://www.loopwork.co/pricing
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If you are referring to a dev store, please let us know the shopify domain and a human shall get in touch with you.

Set-up score allows merchants to track the progress of the Loop features set-up and identify where they are lagging.
Set-up score objective is to increase the feature adoption via the merchants and improve visibility when the new feature is launched. Whenever a new feature is launched, the set-up score progress for the merchant will decrease and the new feature will also contain a 'New' chip. (Refer to screenshot 2)
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Loop features have been categorised into 4 main modules :
Acquire
Retain
Grow
Manage

If you are not able to access Loop dashboard, please ensure you are able to access it in another browser or have cleared the cache. You also need to make sure that it is being access via Shopify admin since it uses token from Shopify.

To find somethiing on your Loop admin, you can press ctrl+K or cmd+K. Following which a pop-up shall open on yuor Loop admin portal and you can type any menu item you are looking for.

Here’s how it works:

Loop doesn't natively support managing subscriptions for preorder products. However, we can work with preorder flows by integrating with Zipify OCU to offer subscription options on preorder items.
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- Enable "Allow subscription options" in Zipify OCU:
- In the upsell editor for your preorder product, turn on the subscription options. This lets customers choose a subscription before checkout, even for preorder items.
- Customers can subscribe to preorder products at checkout:
- With this setup, shoppers can select a subscription plan for a product that's available as a preorder. Help doc: https://help.loopwork.co/en/articles/12745593-zipify-ocu

Loop Support team is working to cover a strong presence in all time zones, except we are unavailable during the following window:-
The support team does not work on weekends.
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Hong Kong:- 07:30 HKT to 10:30 HKT
Singapore:- 07:30 HKT to 10:30 HKT
Indian Standard Time:- 05:00 IST to 08:00 IST
Pacific Time:- 16:30 PST to 19:30 PST
Eastern Standard Time:- 19:30 EST to 22:30 EST
Greenwich Mean Time:- 23:30 GMT to 02:30 GMT
New Zealand Standard Time:- 11:30 NZST to 14:30 NZST
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We maintain a 24x5 weekday availability.

Loop's knowledge base of help centre at learn.loopwork.co has changed to help.loopwork.co