If the billing hour is disabled and has not been set up, your orders shall be billed on an 'as and when' basis. Billing hours primarily help when some merchants have a huge list of orders, and they want to process all orders at the same time in a day, ideally by midnight.

Your store, including the billing hour, is based on your local timezone.

Order processing-related billing hour settings are not updated automatically and need to be updated manually. Once the time zone is changed in Shopify, you’ll need to update the settings in:

From there, adjust the timing accordingly and update the billing settings. This change will apply to all subscriptions.

To run subscriptions at the same time and ensure they don't run on different hours, you can check the global billing hour. In that area, you can click on the "Update billing hour" button, which will create a bulk action to update all the subscriptions to process at the same time.
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If there are some outstanding orders that are pending to be charged yet, please use Loop > Tools & Apps > Bulk Actions > Decide Action > Charge Order.

To configure charge offset by location, down to the province level, do this:

X-Request-Id is the unique id for a particular request. For example, if we hit Shopify's api to perform billing, a unique id is returned to us, which can help track both Shopify and us about what happened with that request. Whether it was a success or a failure. And if failure, what went wrong? This helps Shopify and Loop both in debugging.

If you get charged for one Loop's pricing plan, and then try to upgrade to another Loop's pricing plan, Shopify auto-adjusts the credits by comparing the remaining & used time, thus you do not get charged twice for both plans.

Unfortunately, we don’t control the Loop admin's billing charge dates. From Loop’s side, we simply trigger the API to Shopify for monthly billing, and all charges are handled entirely by Shopify. You can review the billing dates and invoices directly in your Shopify billing Invoice section. We are unable to provide a specific upcoming charge date since the payment processing is fully managed on Shopify’s end for Loop.

Only the fixed plan charge is waived off under the trial period, but you will still be charged a transaction fee for every order placed via Loop.

If you cancel the Loop pricing plan in the middle of the month, you’ll still be charged for the entire month since Loop doesn’t offer prorated refunds for partial usage. The billing covers the full renewal period, even if access to subscription features is removed right away.

Please review your Cut-off and Anchor day settings.

The cut-off window comes into play specifically when a subscription plan uses anchor days to schedule renewals.

The cut-off window is evaluated at the time the order is placed. If the order is placed outside the cut-off window (i.e., sufficiently early before the next anchor day), the order is scheduled for the immediate upcoming anchor day. If the order is placed within the cut-off window (i.e., too close to the next anchor day), the system skips that anchor day and schedules the order for the next cycle’s anchor day.

Example Scenario:

Anchor Day: 10th of every month

Cut-Off Window: 5 days

Order Placed On - Days Before Anchor

Outcome:

1st–4th≥ 6 days, ships on 10th (current month)

5th–10th ≤ 5 days [Skips 10th, ships on 10th (next month)]

So if you change it to "On anchor", the order would skip the immediate anchor day.

To charge immediately when resuming or reactivating an anchor-based subscription, follow these steps:

This helps ensure revenue is collected right away after the subscription becomes active again.

By default, when an anchor-based subscription is resumed or reactivated, orders are scheduled for the nearest upcoming anchor date.

If the “charge immediately” preference is not enabled, this default scheduling behaviour continues to apply.

Merchants can control this by managing the charge immediately preference for anchor-based subscriptions.

This setting allows merchants to choose between immediate billing or anchor-date-based billing.

To use Unlisted products in subscriptions, brands can select Unlisted products from all product selectors available in the Admin portal. This allows brands to add, swap, or remove Unlisted products on subscriptions directly from the Admin portal.

Unlisted products can also be selected while performing subscription actions through Bulk actions and Flows, enabling brands to add, swap, or remove these products at scale.

Unlisted products remain restricted from customer-facing touchpoints and will not appear in areas such as swap recommendations or other customer product discovery surfaces.

To change the delivery method from Subscription shipping to pick up via Loop,
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First step will be to enable in settings > general > multiple delivery methods
2nd step will be to change the delivery method from admin (subscription page > change delivery method).

To change a subscription delivery from Shipping to Pickup via Loop, follow the steps below:

Enable Local Pickup in Shopify

Update Delivery Method in Loop

To offer free subscription shipping only within the US, you can set this up easily in Loop. Here's how:

Yes, we do support International shipping on orders, and we suggest you try an app like Openborder with which we have an integration.

In case your subscription has free shipping and the shipping charges are getting applied, please check if the order has a one-time item added. If yes, you'll need to add that one-time product in a new selling plan (make it unavailable on the storefront & customer portal) and create free shipping for it in Loop shipping profiles.

In case you are not able to change the delivery method for a subscription, please check that you've enabled the preference from Loop > Settings > General > Multiple delivery frequencies

If your team member is not able to access Loop or is facing difficulties accessing Loop, kindly do the following:

To prevent Loop from sending order confirmation emails for subscription renewals, please navigate to Loop > Settings > Notifications and configure your portal as per your requirements.
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If you wish to utilise Shopify to do this, we suggest you to kindy look for this requirement at help.shopify.com

If an order falls on a non-billing day, it will be shifted to the next available billing day.