What happens to subscriptions if the billing hour is not setup on my store?
What happens to subscriptions if the billing hour is not setup on my store?
If the billing hour is disabled and have not been setup, your orders shall be billing on 'as and when' basis. Billing hour primarily helps when some merchants have a huge list of orders and they want to process all orders at the same time in a day, ideally midnight.
What timezone the store runs or the billing hour is set on?
What timezone the store runs or the billing hour is set on?
Your store including the billing hour is based on your local timezone.
Our Subscriptions did not run on the expected time, and it looks like most of them are now scheduled for another time. How do I go about them?
There also seems to be some outstanding orders that are not charged yet, but some of the orders have been charged.
Our Subscriptions did not run on the expected time, and it looks like most of them are now scheduled for another time. How do I go about them?
There also seems to be some outstanding orders that are not charged yet, but some of the orders have been charged.
To run subscriptions at the same time and ensure they don't run on different hours, you can check the global billing hour. In that area, you can click on the "Update billing hour" button, which will create a bulk action to update all the subscriptions to process at the same time.
If there are some outstanding orders that are pending to be charged yet, please use Loop > Tools & Apps > Bulk Actions > Decide Action > Charge Order.
How to configure charge offset by location, down to the province level?
How to configure charge offset by location, down to the province level?
To configure charge offset by location, down to the province level, do this:
Navigate to Loop > settings > Order schedule preferences.
Select order schedule based on delivery and set the default charge offset. (Please note this charge offset will be applied default to all the subscriptions.)
Select the setting > available only for selected locations and select the charge offset and select the different locations. (Please note : you can add multiple conditions for different locations.)
Click on save to save the charge offset configurations.
What is "x-request code"?
What is "x-request code"?
X-Request-Id is the unique id for a particular request. For example if we hit shopify's api to perform billing a unique id is returned to us which can help track both shopify and us about what happened with that request. Whether it was a success or failure. And if failure what went wrong. This helps shopify and Loop both in debugging.
Shipping
How to change the delivery method from shipping to pickup?
How to change the delivery method from shipping to pickup?
To change Delivery method from Subscription shipping to Pick up via Loop,
First step will be to enable in settings > general > multiple delivery methods
2nd step will be to change the delivery method from admin (subscription page > change delivery method).
How can we change the delivery method from pickup to shipping?
How can we change the delivery method from pickup to shipping?
To change a subscription delivery from Shipping to Pickup via Loop, follow the steps below:
Enable Local Pickup in Shopify
Go to Shopify Admin > Settings > Shipping and Delivery
Scroll to the Local Pickup section
Click Manage next to the location where you want to offer pickup
Check :white_check_mark: “This location offers local pickup.”
Add any pickup instructions as needed
Click Save
Make sure the product is stocked at the location offering pickup.
Update Delivery Method in Loop
Once pickup is enabled in Shopify:
Go to Loop > Subscriptions
Click on the subscription you want to change
Click on the Delivery section
Click Edit
You’ll now be able to switch from "Deliver to Address" to "Pickup."
Additionally, if a merchant wants to allow subscribers to change their delivery method from their customer portal, they can do it via: customer portal > preferences > change delivery method.
How to offer free shipping? Or how to offer free shipping when the cart total is above the X amount in US country only?
How to offer free shipping? Or how to offer free shipping when the cart total is above the X amount in US country only?
To offer free subscription shipping only within the US, you can set this up easily in Loop. Here's how:
Go to Loop > Settings > Subscription-Specific Shipping Rates
Click on Create Now
Select the selling plans for which you want to offer free shipping
Choose the relevant Shipping Origins
Select the Shipping Zones
Add the zones where you’ll be shipping your subscription products and define the applicable rates
You can select all US states or choose specific ones based on your needs
Set the Subscription Delivery Price to $0.00
You can also set conditional rules for free shipping, such as minimum order value or weight thresholds.
Once done, click Save, and the free shipping will be applied accordingly.
Does Loop allow international shipping on subscriptions?
Does Loop allow international shipping on subscriptions?
Yes, we do support International shipping on the orders and we suggest you try an app like Openborder with which we have an integration.
Why was shipping applied to my order despite creating a free shipping in Loop Shipping profiles?
Why was shipping applied to my order despite creating a free shipping in Loop Shipping profiles?
In case your subscription has free shipping and the shipping charges are getting applied, please check if the order has a one-time item added. If yes, you'll need to add that one-time product in a new selling plan (make it unavailable on the storefront & customer portal) and create free shipping for it in Loop shipping profiles.
I am unable to change delivery method for a subscription. How to change it?
I am unable to change delivery method for a subscription. How to change it?
In case you are not able to change delivery method for a subscription, please check that you've enabled the preference from Loop > Settings > General > Multiple delivery frequencies
User and permissions
Our team member is not able to access Loop or seeing difficulties accessing Loop.How to resolve it?
Our team member is not able to access Loop or seeing difficulties accessing Loop.How to resolve it?
If your team member is not able to access Loop or facing difficulties accessing Loop, kindly do the following:
Clear Cache, or try another browser
Please ensure that you are first opening Shopify admin and then Loop is being accessed. It is due to that Shopify generated tokens when you access an app and an existing Loop link might have an expired token.
If the issue persists, please connect with a human at Loop support or write us an email.
Notifications
How to prevent Loop from sending order confirmation emails for subscription renewals?
How to prevent Loop from sending order confirmation emails for subscription renewals?
To prevent Loop from sending order confirmation emails for subscription renewals, please navigate to Loop > Setting > Notifications and configure your portal as per your requirement.
If you wish to utilize Shopify to do this, we suggest you to kindy look for this requirement at help.shopify.com