General queries
How to give free shipping on a subscription where a free gift product is also added, making it a mix cart?
How to give free shipping on a subscription where a free gift product is also added, making it a mix cart?
There are two possible solutions to achieve this:
If you have Shopify Plus, you can use Checkout blocks and create a discount for free shipping to apply a rule that checks the availability of selling plan on checkout.
If you don't have Shopify plus, you can create a custom shipping profile on Shopify and then map the free product to this shipping plan.
The delivery/shipping rates are incorrect. I updated them already but customers are still paying the old rates.
The delivery/shipping rates are incorrect. I updated them already but customers are still paying the old rates.
Kindly check Loop > Settings > Auto Updates and see if the Auto Update is turned off. If you enable it, the shipping price will be recalculated and get updated.
This feature is designed to make sure the Third Party app rates do not impact the shipping prices for subscriptions.
We are based in Canada, and our Mail service, Canada Post is about to go on strike. This means we can't ship to certain locations. We've added some restrictions into Shopify for these locations. But I also need to add them into Loop so that we don't put through recurring orders to locations we can't ship to during the strike. What would be the best way to do that?
We are based in Canada, and our Mail service, Canada Post is about to go on strike. This means we can't ship to certain locations. We've added some restrictions into Shopify for these locations. But I also need to add them into Loop so that we don't put through recurring orders to locations we can't ship to during the strike. What would be the best way to do that?
If you do not want to ship to a certain location and you have already restricted those locations in Shopify. You need to add them into Loop so that you don't put through recurring orders to locations you can't ship:
Exclude certain provinces from your Shopify shipping zones, Loop does fetch province and shipping zone data from Shopify, but here's an important point to note:
Once a subscription contract is created, it retains the customer's original shipping address - including provinces that may now be restricted. That’s why those existing subscriptions are still processing orders despite the updated Shopify settings.
What you can do:
Pause subscriptions temporarily
Use bulk actions to pause those subscriptions temporarily. You can reactivate them once shipping resumes.
If you don't see a way to add a filter based on the customer's location in bulk actions. There is an easy way to generate a report of active subscriptions for specific locations:-
You’ll need to export the subscription report based on location and then run bulk actions on the relevant subscriptions. Here's how you can do that:
Go to Analytics > Reports > Subscriptions.
Export the report.
Use that exported list to run a bulk action - either to pause the subscriptions or skip the next order for those customers.
Note: While we can include the delivery province in the data for visibility, we currently don’t support filtering by province directly within the platform.
As a workaround, we recommend exporting the report and applying filters in Excel based on the provinces.
I'm getting an error every time I try to change the address of the customer within Loop. It have changed it in SHopify with no issues. It's giving me a "Delivery Method Shipping Address Province Code is Invalid" error
I'm getting an error every time I try to change the address of the customer within Loop. It have changed it in SHopify with no issues. It's giving me a "Delivery Method Shipping Address Province Code is Invalid" error
For the error: "Delivery Method Shipping Address Province Code is Invalid" while updating the Customer address via Loop after you have updated it in Shopify already, we suggest you check:
Billing address and Shipping Address both are correct in Shopify?
The subscription product is available and not 'Out of Stock' which sometimes can cause this issue.
In how much time the Shopify address syncs into Loop?
In how much time the Shopify address syncs into Loop?
Currently, we do not sync the Shopify address with Loop directly, thus its is suggested that you ask the Customer to update the address in the Customer Portal.