Migration overview
Can I migrate my subscriptions myself?
Can I migrate my subscriptions myself?
Yes, we have a built-in migration utility in the app, which allows you to migrate yourself. (reference)
Do my customers need to do anything during the migration process?
Do my customers need to do anything during the migration process?
If you are moving from another app to Loop on your existing store, there is nothing that your customers need to do on their end. They won’t even notice the switch 🙂. Subscription login is seamless through the app's magic link functionality. When migrating from non-Shopify platforms like WooCommerce, your customers might need to activate their Shopify account from their email (optional - for when you want customers to log in to their Shopify account to manage their orders).
If you are moving your existing Shopify store to another one and wish to continue using Loop: in the same way you were using it on the old store, you'll be required to ask all your customers to update their payment information. This is a non-avoidable situation.
Should I set up integrations before or after migration?
Should I set up integrations before or after migration?
Please ensure that you have all your marketing/notification integrations disconnected on your old platform to avoid any notifications being triggered from these third-party providers.
Is it necessary that I use one of the supported payment providers?
Is it necessary that I use one of the supported payment providers?
Yes, as a native subscription app, we only support the payment providers that are supported by Shopify for subscriptions. Check Shopify’s list of eligible payment providers for more details.
Which platforms are supported for subscription migration?
Which platforms are supported for subscription migration?
Almost all subscription platforms/apps, including but not limited to Recharge, Smartrr, Bold, Skio, and Seal, are supported. We also support migrating from any non-Shopify platform, like WooCommerce, BigCommerce, or Salesforce, as long as they can provide us with the required data.
What are the details about merging 2 Loop stores into one?
What are the details about merging 2 Loop stores into one?
Two Loop accounts cannot be directly merged. However, you can migrate subscription data from one account (Store 2) into another (Store 1) if compatible conditions are met.
The second store (Store 2) is treated as a custom subscription app platform, and its data is migrated into the primary store (Store 1). This process depends on the payment service provider (PSP) used.
Migration is supported when the PSP is Stripe or Auth. For other PSPs, feasibility must be confirmed with the Migration Team.
All credit card information from Store 2 is automatically transferred to Store 1 via Shopify.
No, order history, analytics, and similar data will not carry over during the migration.
You must provide the new variant IDs for products in Store 2. These IDs are required for precise product mapping in the migration process.
You also need to confirm the payment service provider currently used in your store and share new variant IDs so the Migration Team can go ahead.
Why is my store migration delayed? I booked a migration and would like to get an earlier date and expedite it.
Why is my store migration delayed? I booked a migration and would like to get an earlier date and expedite it.
Since migration involves handling highly sensitive data, we follow a strict Standard Operating Procedure (SOP) to ensure every step is completed with accuracy and security.
Before we proceed, it would be helpful:
If you could share an export of the data, and
ensure that our team has collaborative access to your store.
This will allow us to immediately plan and begin our pre-checks.
Additionally, please note that we might reach out to clarify any questions that come up if we identify any data anomalies during the validation process.
To give you a clear picture of what the process involves:
Migration requires careful handling due to the sensitivity of the data.
Even when everything seems ready, our team double-checks each step to ensure accuracy and prevent errors.
The process cannot be completed within a single day because of its complexity and verification requirements.
Typically, migration takes around 3 to 7 working days to complete.
This duration allows us to perform both manual reviews and technical validations for data accuracy.
The final import to Loop is executed only after all checks pass successfully through our Migration Engine.
These steps are essential to maintain data integrity and deliver an error-free migration experience.
We truly understand the urgency and appreciate your patience as we follow this process to ensure a secure and seamless experience.
Data format here: https://help.loopwork.co/en/articles/12742349-loop-migration-process [data format]
Why are we not seeing billing addresses after migration?
Why are we not seeing billing addresses after migration?
We don't migrate billing addresses as part of the migration because we focus only on subscription addresses at the subscription contract level. The payment token should have a billing address already.