Migrating Payments

Migrating payments from one platform to another is an automated process followed and performed by the Loop team. Please reach out to us at migrations@loopwork.co for a smooth and white-gloved migration experience.


Prerequisites

Before requesting a payment migration please make sure that you are using a supported payment provider. Listed below are the official supported providers

Platform Link to Guide
Stripe Migrate from Stripe
Braintree Migrate from Braintree
PayPal Express
Migrate from PayPal Express
Authorize.net Migrate from Authorize.net

Note: If you are trying to migrate from a different platform to Shopify. Please reach out to us and link us with your payment provider to check if a payment migration is possible

–> Learn more about Shopify’s Eligibility requirements for Native Subscriptions


White glove migration by Loop team

Reach out to us at migrations@loopwork.co to have your subscriptions migrated by our professional team of migration experts who ensure that our customers are ensured a white-gloved, stress-free experience.

Note: We perform free migration for any brand on the GROWTH plan and above


Manual Payment Migration

The merchant can choose to manually migrate their payments from one of the supported platforms to Loop using the inbuilt utility. You can find this by going to Loop App > Settings > Migrate Customers and Payment Methods. 

Guides for the supported payment providers are linked below

This method is best suited when you have fewer than 50 payment records on the payment provider

–>Learn more about the Manual Payment Migration Utility [Link to Guide]


Need help?

No need to fret, we’re here to jump in and help you out. Reach out to us at support@loopwork.co or feel free to ping us on chat by clicking the support beacon on the bottom right.

If you’re out of time and want to get this done asap - block a slot here

Thanks
Loop Subscription Team

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