Managing subscriptions should be simple and accessible for your customers. With Loop, subscribers can directly access their subscription management page through their Shopify customer account. Depending on whether your store is using the legacy Shopify customer accounts or the new Shopify customer accounts, the setup process varies slightly.
In this article, we’ll walk you through both methods so you can ensure a seamless experience for your subscribers.
Shopify (new) customer accounts
With Shopify’s new customer accounts, your customers get a frictionless login experience, no passwords needed. They simply sign in using a one-time code sent to their email, making account access faster, more secure, and easier to manage.
How does Loop integrate with Shopify’s new customer accounts?
A "Manage subscriptions" button is displayed on the orders page. When clicked, it automatically logs the customer in and redirects them to the subscription listing page on Loop’s customer portal, without requiring a password or OTP.
How to set it up?
Follow these steps to complete the process.
Navigate to Loop admin > Customer portal > Accessibility > Customer account page
Select the required profile and click on the Manage block button.
You’ll be redirected to the Shopify customer account page customizer.
Click on the Loop's Manage subscriptions block to add it to the "Orders" page, then click Save.
To update the button text, go to Customer portal > Preferences > Manage subscriptions button text, and enter the desired text.
Global brands can now update the manage subscriptions button text in customers' local languages without the need for any third-party app, offering enhanced multilingual support. Navigate to Loop > Settings > Multilingual texts > General > Accessibility texts > Shopify customer account.
Shopify legacy customer accounts
If the brand store is still using Shopify legacy customer accounts, you’ll need to manually add a button that allows customers to manage their subscriptions from their Shopify account. For custom themes, or if you want to place the button in a different position on the page, this manual process can be used.
How to set it up?
Follow these steps to complete the process.
Under the Online Store > Themes > Click on the Edit code option.
Next, search for the following file names in your theme editor, as the exact name may vary depending on the theme:
customer-account.liquid,main-account.liquid, oraccount.
Place the below given code wherever you want the button to be visible. You can add it below the page header or below the order history label.
<div>
<a
href="/a/loop_subscriptions/auth?customer_id={{customer.id}}&myshopify_domain={{shop.permanent_domain}}&locale={{ locale }}&rootUrl={{ routes.root_url }}"
id="loop-subscriptions-customer-portal-link"
>
<button class="btn" style="padding: 10px 20px; margin:0 0 20px 0;">My Subscriptions</button>
</a>
</div>
If you are unable to locate the correct file in the code editor, please contact the Loop team at [email protected] for assistance.
FAQs
I see a "Manage subscription" block on the order thank you page. How can I remove this button?
I see a "Manage subscription" block on the order thank you page. How can I remove this button?
To remove the "Manage subscription" button from the thank you page, please contact Shopify Support for assistance.
How can I check if my Shopify store is linked to legacy or new customer accounts?
How can I check if my Shopify store is linked to legacy or new customer accounts?
Go to your Shopify admin > Settings > Customer accounts to check whether your store is linked to legacy or new customer accounts.
I just migrated to Loop. I can't find the customer portal link that allows customers to log into their account.
I just migrated to Loop. I can't find the customer portal link that allows customers to log into their account.
You can find the customer portal access link that allows customers to log into their account via the Loop > Customer Portal > Accessibility. You may need to enable it if not done already.
This link can be embedded in your store wherever you wish, so that customers can access the portal from there.
I'm getting a 404 error when I try to amend my subscription from the customer portal. Why is this happening?
I'm getting a 404 error when I try to amend my subscription from the customer portal. Why is this happening?
If you're seeing a 404 error while trying to amend your subscription from the customer portal, here are a couple of steps to help us troubleshoot the issue:
Please double-check that the login link was sent to the correct email address—specifically, the one associated with your Shopify account.
If the issue persists, kindly record a screen capture video showing the steps you're taking and the error you're encountering, and send it to Loop support. This will help us look into the issue in more detail and assist you more effectively.
Need help?
No worries - we're here for you!
If you have any questions or need assistance, feel free to email us at [email protected] or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂