Customer Portal
With Loop Subscriptions, you get an insanely customizable and personalizable customer portal designed with smartphones in mind. Fast, responsive and quick are surnames of our customer portal!
In this article
- Make Managing Subscriptions Accessible
- Define Customer Actions
- Reduce cancellations using Flows
- Personalize your Customer Portal
- Loop Upsell Engine
- Localize every piece of text
- Suggested Reads
- Facing Issues?
Make Managing Subscriptions Accessible
The best customer experience is the one that is most accessible to the customer. Using this article, you can learn how to make your Loop customer portal more accessible than ever!
| Source | Description |
|---|---|
| From Login Page | Enable a Passwordless/OTP-less login from the Login page. Enables your customers to manage their subscriptions without creating an account |
| From Customer Account | Enable one-click login to Loop Customer Portal from the account section in your store. |
| From Thank You Page | Enables a link to manage subscriptions from the Thank You page on the store. |
Define Customer Actions
With Loop’s configurable customer portal, you can enable/disable actions that your customers can take from their portal with the touch of a button. Make the experience self-serve and reduce customer tickets regarding subscription management!
| Option | Description |
|---|---|
| Pause/Resume | Allow, your customers to Pause/Resume their subscriptions from the customer postal cancel |
| Reactivate Subscription |
Allow customers to Reactivate their subscription from the customer portal |
| Skip/Unskip Order | Allow your customers to skip the upcoming scheduled order |
| Place order | Allows the customer to place the upcoming subscription order whenever they require, by themselves. |
| Upsell Products | Upsell products to your customers to be added as one-time/subscription to their existing subscriptions |
| Change Quantity | Allow your customers to modify the quantity in their subscription orders |
| Swap Product | Enable your customers to swap one product for another |
| Reschedule Order | Allow the customer to reschedule their upcoming order to any date of their choosing |
| Edit Delivery Schedule | Allow the customer to edit the billing/delivery schedule |
| Apply Discounts |
Enable your customers to apply/use discount codes on subscription orders directly from their customer portal |
| Create Subscription |
Allow customers to create new subscriptions directly from the customer portal. |
| Update Shipping Address | Enable your customers to update the shipping address for their subscriptions by themselves |
| Merge Subscriptions | A powerful tool when enabled allows your customers to save on shipping costs by merging multiple subscriptions into one. |
Reduce cancellations using cancellation workflows
A powerful feature, when set up correctly, helps reduce and prevent voluntary subscription churn by understanding cancellation behavior and by suggesting other actions instead to your customers.
| Option | Description |
|---|---|
| Cancellation button behavior | Configure what should happen when customers try to cancel their subscription |
| Minimum orders criteria | Configure what message needs to be shown when customers try to cancel subscriptions before the minimum orders have been placed by the customer. This is only needed if you have set minimum orders condition in the selling plans |
| Subscription benefits pages |
Create a subscription benefits page shown to customers when they try to cancel their subscriptions. Super powerful to highlight the benefits of subscriptions! |
| Cancellation Reasons & Retention Strategy |
Create customized cancellation options to reduce subscription cancellations by incentivizing customers to continue their subscriptions. |
| Discount Incentive on Cancellation Workflows |
Reduce churn by offering your customers an additional discount when they attempt to cancel their subscription. |
Personalize your Customer Portal
We provide extensive customization options to help you personalize your customer portal to match the look of your brand. Every single element’s colors can be modified to your heart’s content.
You can find these configurations under Loop > Customer Portal > Styles.
Loop Upsell Engine
Loop provides a powerful upsell section which allows you to offer powerful upsell / cross-sell options with granular customizations to drive revenue and provide value to the customer.
-> Learn how to set up and configure the Upsell section on Customer
Localize every piece of text
With Loop, you can write your text your way. This means that you can tweak anything that appears in front of your customer on their portal in your language or localization. This applies to every piece of information on the customer portal!
You can find these settings under Loop > Customer Portal > Translations.
Facing issues?
No need to fret; we’re here to jump in and help you out. Reach out to us at support@loopwork.co or feel free to ping us on chat by clicking the support beacon on the bottom right
Thanks
Loop Subscription Team