Customer Portal

With Loop Subscriptions, you get an insanely customizable and personalizable customer portal designed with smartphones in mind. Fast, responsive and quick are surnames of our customer portal!

In this article


Make Managing Subscriptions Accessible

The best customer experience is the one which is most accessible to the customer. Using this article you can learn how to make your Loop customer portal more accessible than ever!

Source Description
From Login Page Enable a Passwordless/OTP-less login from the Login page. Enables your customers to manage their subscriptions without creating an account
From Customer Account Enable one-click login to Loop Customer Portal from the account section in your store.
From Thank You Page Enables a link to manage subscriptions from the Thank You page on the store.


Define Customer Actions

With Loop’s configurable customer portal, you can enable/disable actions that your customers can take from their portal with the touch of a button. Make the experience self-serve and reduce customer tickets regarding subscription management!

Option Description
Pause/Resume Allow your customers to Pause/Resume their subscriptions from the customer portal
Cancel/Reactivate Subscription Allow customers to Cancel/Reactivate their subscription from the customer portal
Skip/Unskip Order Allow your customers to skip the upcoming scheduled order
Place order Allows the customer to place the upcoming subscription order whenever they require, by themselves.
Add/Remove Product Allow your customers to add/remove products as one-time/subscriptions to their existing subscriptions
Change Quantity Allow your customers to modify the quantity in their subscription orders
Swap Product Enable your customers to swap one product for another
Reschedule Order Allow the customer to reschedule their upcoming order to any date of their choosing
Edit Delivery Schedule Allow the customer to edit the billing/delivery schedule
Apply Discounts Enable your customers to apply/use discount codes on subscription orders directly from their customer portal
Create Subscription Allow customers to create new subscriptions directly from the customer portal.
Update Shipping Address Enable your customers to update the shipping address for their subscriptions by themselves
Merge Subscriptions A powerful tool when enabled allows your customers to save on shipping costs by merging multiple subscriptions into one.


Reduce cancellations using Flows

A powerful feature when set up correctly helps reduce and prevent voluntary subscription churn by understanding cancellation behaviour and by suggesting other actions instead to your customers.

–> Learn more about Cancellation Management

Option Description
Cancellation button behaviour Configure what should happen when customers try to cancel their subscription
Minimum orders criteria Configure what message needs to be shown when customers try to cancel subscriptions before the minimum orders have been placed by the customer. This is only needed if you have set minimum orders condition in the selling plans
Subscription benefits pages Create a subscription benefits page shown to customers when they try to cancel their subscriptions. Super powerful to highlight the benefits of subscriptions!
Cancellation Reasons & Retention Strategy Create customized cancellation options to reduce subscription cancellations by incentivizing customers to continue their subscriptions.


Personalize your Customer Portal

We provide extensive customisation options to help you personalize your customer portal to match the look of your brand. Every single element’s colours can be modified to your heart’s content.

You can find these configurations under Loop > Customer Portal > Styles


Localize every piece of text

With Loop, you can write your text your way. What this means is that anything that appears in front of your customer on their portal can be tweaked by you in your language or localization. This applies to every piece of information on the customer portal!

You can find these settings under Loop > Customer Portal > Translations


Facing issues?

No need to fret, we’re here to jump in and help you out. Reach out to us at support@loopwork.co or feel free to ping us on chat by clicking the support beacon on the bottom right

Thanks
Loop Subscription Team

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