Subscription Tags

Overview

Subscription Tags are a powerful feature which helps merchants to segregate the subscription orders and customers from the normal one-time purchasers using tags. These tags can then be used as a filter parameter in other apps or in Shopify to create powerful segments for your marketing campaign.

This guide will help you in setting up these tags in your store.



Where can you set it up?

These settings can be found at Loop > Settings > Subscription Tags.

There are three types of tags that can be set up on Loop.

  • Customer Tags
  • Order Tags
  • Dynamic order tags



Set up customer tags

The merchant has the ability to enable Customer Tags. These tags are added to your customers' basis on their subscription status.

Here’s a table which showcases what each of these options does.

Option Description
Active Subscriber Tag Sets an Active Subscriber tag for the customer who has at least one Active Subscription
Active Subscriber Tag with product info Sets an Active subscriber tag with the product information subscribed by the customer. In case of multiple products subscribed, multiple tags will be added with one tag added for each product
Inactive Subscriber Tag Sets an Inactive Tag for Customers who no longer have any active subscriptions
Update Tags Choose when to update customer tags when a subscription is paused, cancelled or expired
Dunning subscriber tag If the customer has at least one subscription in dunning. This tag will be removed automatically if the subscription gets successfully charged, paused, or canceled.

Note: You can also Update existing customer tags in bulk if tags are enabled/modified after subscriptions have been created by just clicking on the Update Customer Tags button.


Order tags

These tags are set for the orders placed on Subscriptions. These can be utilized by other apps and also for internal purposes.

This table outlines what each of the options under this section does.

Option Description
Subscription Order Tag All subscription orders will have this tag added
First Subscription Order Tag The first order of each subscription will have this tag added
Recurring order Tag The recurring order of each subscription will have this tag added

Dynamic order tags

You can choose to add dynamic tags in addition to the order tags added above to make order management more seamless in Shopify.

This table outlines what each of the options under this section does.

Option Description
Subscription ID Tag The respective subscription ID will be added in the order tags
Bundle Order Tag If the order contains bundle items, this tag will be added.
Bundle name Tag If the order contains bundle items, this name tag will be added.
Billing cycle Tag Billing cycle number of subscriptions will be added along the order tags.
Billing frequency Tag Billing frequency of subscriptions will be added along the order tags
Delivery frequency Tag Delivery frequency of subscriptions will be added along the order tags

Need help?

No need to fret; we’re here to jump in and help you out. Reach out to us at  support@loopwork.co or feel free to ping us on chat by clicking the support beacon on the bottom right.

Thanks!

Loop Subscription Team 🙂

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