SMS Notifications

Loop Subscriptions has advanced configurable SMS and Email notifications built into the app itself. Notifications are powerful tools to inform your customers about important events and status updates on their purchases.

As part of our promotional offer, SMS communications are free till 15th May, 2022. Post that, it would cost 20¢ per message.

In this guide, we will walk you through how to set up SMS notifications on Loop.


How to access the SMS Notification settings

These notifications can be accessed by going to Settings > Notifications > SMS


Types of SMS Notifications

Let’s have a look at what type of customer SMS notifications are available currently in the Loop subscription admin portal.

Type What does it do?
New Subscription Sent to the customer when they create a new subscription
Subscription Expired Sent to the customer when their subscription has expired
Subscription Paused Sent to the customer when their subscription is paused from the customer portal
Subscription Resumed Sent to the customer when a subscription is resumed back from the customer portal
Subscription Cancelled Sent to the customer when their subscription is cancelled from the customer portal
Payment Retry Sent to the customer when their payment fails and will be automatically reattempted
Last Payment Retry Sent to the customer when their payment fails and only one retry is remaining
Payment Failed Sent to the customer when their payment fails after the final retry or retry is not enabled
Order Skipped Sent to the customer when their upcoming order is skipped
Subscription Reactivated Sent to the customer when their subscription is reactivated from the customer portal
Payment Reminder Sent to the customer to remind them about the upcoming subscription payment

If you have any queries or doubts about any of these steps. Please reach out to support@loopwork.co

Thanks
Loop Subscription Team

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